Return & Refund Policy

Last updated: 4 November 2026. Returns are available across India, subject to the conditions below.

1. Return eligibility

For eligible items bought from Sixcore Essentials, you may request a change-of-mind or size-related return within 7 calendar days of delivery. The item must be unused, unwashed, unaltered and in resalable condition, with original tags and packaging where supplied. Please try on apparel carefully and keep all packaging until you are satisfied with your purchase.

2. Damaged, defective or incorrect items

If a product is damaged, defective, materially different from its description, or the wrong item was delivered, contact us as soon as reasonably possible. Photographs and your order number help us resolve it quickly. Reporting a problem promptly does not remove any rights you have under applicable law. We will assess the concern and offer a legally appropriate remedy, including replacement or refund where required.

3. How to request a return

• Use our Contact page or email us with your order number, product name, reason for return and photos if relevant.
• We will review your request and send return or pickup instructions and the correct return address.
• Please do not send a parcel before receiving instructions, or to an address we have not given you.
• Keep proof of dispatch or pickup until the return is resolved.

4. Returns across India

We accept eligible return requests from customers across India. Courier pickup depends on your PIN code. Where pickup is unavailable, we will explain the alternative return process.

5. Return shipping charges

For defective, damaged or incorrectly supplied items, we will provide a suitable return or collection solution in accordance with applicable law. For change-of-mind, size-preference or other voluntary returns, we will tell you before you ship the item whether any return shipping cost applies.

6. Bundled and multipack orders

If a pack (such as a 2-pack or 3-pack) was bought at a special pack price, change-of-mind returns should generally include every item in that pack, unless we expressly approve a partial return. Where a partial remedy is appropriate for a defective or incorrect item, we will explain the resolution without limiting your statutory rights. Pack pricing is assessed using the original invoice.

7. Exchanges

Size exchanges or other exchanges may be offered subject to the requested size and stock availability. If an exchange cannot be fulfilled, we will discuss an eligible return or another appropriate remedy. Exchange shipping terms are explained before the exchange is confirmed.

8. Refund processing

After a return is received and assessed, approved refunds are initiated within a reasonable period in accordance with applicable law. Prepaid orders are generally refunded to the original payment method, subject to payment-provider rules. For Cash on Delivery orders, a verified bank account or UPI transfer may be used. Banks and payment providers may take additional time to credit the amount.

9. Exclusions and consumer rights

Change-of-mind returns may be declined for apparel that has been worn beyond normal try-on, washed, altered, damaged after delivery, or returned without required accessories, except where applicable law provides otherwise. Nothing in this policy reduces your rights for defective, misdescribed, spurious or incorrectly supplied products or other mandatory consumer protections.

10. Need help?

Please contact us with your order number and we will assist you.