Order Cancellation Policy

Last updated: 4 November 2026.

1. Cancellation before dispatch

You may request cancellation before your order is dispatched by using our Contact page with your order number. We will confirm whether cancellation is still possible based on the processing and dispatch status. No standard cancellation fee is charged for cancellations we accept before dispatch.

2. After dispatch

Once an order has been handed to the courier, cancellation may not be possible. If the parcel is delivered, eligible return requests are handled under our Return & Refund Policy. This does not affect statutory rights for missing, late, defective or misdescribed goods.

3. Cancellation by Sixcore Essentials

We may need to cancel an order if an item is unavailable, a material product or pricing error is found, an address cannot be served, or a transaction fails reasonable verification. We will notify you and promptly arrange a refund of any amount paid for the cancelled order, as required by law.

4. Changes to an order

If you need to change the size, pack, delivery address or contact information, please request the change as early as possible. Changes are not guaranteed once processing begins. Any approved price difference is shown before confirmation.

5. Refund timing and help

Approved refunds follow the process in our Return & Refund Policy. For help, contact us.